San Norterra

I came here from across the country and wanted somewhere safe to live without knowing the area. San Norterra seemed very nice and secure, but there's lots of car theft in this area, yet the gates never work and there isn't as much security as advertised. Communication sucks here too. We've sent emails without getting responses for over 6 weeks. We finally went into the office to follow up, and even then heard nothing a week later as promised by the manager, Jesse. We've had meetings canceled with no communication as I waited for almost an hour for her to show up. How professional. My neighbors were rather disturbing. Up above, I heard constant thumping at early hours. The worst was our walls shaking for 2 hours a day for a year because of a home gym upstairs. I was deprived of sleep for a full 12 months and had my daily life disturbed. Instead of dissipating conflict, Jesse took sides, talked down to me, and called me "sensitive". When the neighbor wasn't upholding to her side of the compromise and lying, Jesse told me to live with it. Very selective resident value... That being said, the apartment itself is spacious, lot of storage. Amenities and maintenance are amazing. The staff, like Andy and Brandon, is great! +1 star. However, the extra fees stack up. $35/m valet trash is the biggest scam, they don't even show up half the time. There is a new manager now, but the immaturity, harassment, unprofessionalism, and disturbance I endured in my own home speaks to the overall environment of this complex. My residency here was clearly not valued.

🌟🔧 Shoutout to the amazing repair and maintenance team at San Norterra! 🌟🔧 I just had to take a moment to express my gratitude and appreciation for the exceptional service provided by Jeremiah, Andrew, and Rick. These three individuals have truly gone above and beyond to ensure our living experience at Mark Taylor properties is nothing short of fantastic. As someone who has been a homeowner for over 40 years and now resides in a luxury apartment, I can confidently say that the prompt response time to our online requests through Active Building sets the standard for excellence. The professionalism and loyalty displayed by these team members are truly commendable. Not only do they handle appliance repairs and other maintenance requests efficiently, but their polite and respectful interactions with us and other residents make us feel valued and heard. Their clear and concise communication about how they will or have resolved any issues is a testament to their dedication and expertise. During our first two months, which happened to be during a busy holiday season, we have experienced nothing but delight. And I have no doubt that these incredible men have played a key role in making our living experience so enjoyable. I would also like to extend my thanks to Christina and her leadership team for fostering such a positive and supportive environment. It's evident that their guidance has contributed to the exceptional service we receive. If you're looking for a place to call home where your needs are met with utmost care and professionalism, I highly recommend Mark Taylor properties and their outstanding repair and maintenance team at San Norterra. They truly deserve all the praise and recognition they receive!